Safety Reporting

Thank you for using and visiting the ONLINE application service.

Application of Safety Reporting System is the online-based system application report complains for public/airport service users, and designed to manage public complains report/airport service users to improve safety at the airport of PT Angkasa Pura II (Persero).

Please tell us your problems with simply fill in the following data:

  • Title, details, location, time and photo/image event.
  • Name and address or anonymous, you don’t have to use the original name and that’s what we recommend.
  • The address can be contacted i.e. phone number/email for our response or confirmation of additional data.
  • Confidentiality of reporters are protected, because we focused on the content of the complain, not who’s complaining.

In addition to the online application, we also provide an offline service for you in presenting the report of the complain as follows :

Telephone: 1500 138 (Contact Center)

No. Fax : 021 –

Email : safety@angkasapura2.co.id

Mail to :
Vice President of Airport Safety
PT. Angkasa Pura II (Persero)
Building 600 Head Office
Soekarno- Hatta International Airport
PO BOX 1001/BUSH
Jakarta 19120 Indonesia