Siaran Pers


Jakarta - PT Angkasa Pura II (Persero) further strengthens its position as one of the best airport operators in the Asia Pacific region after successfully winning the prestigious award from Airport Council International (ACI).

ACI itself is the only global representative of airport authorities in the world, who develops standards, policies and training to improve airport standards throughout the world.

Yesterday, 4 September 2019, ACI officially gave a total of 22 Airport Service Quality Award 2018 awards to 6 airports managed by Angkasa Pura II.

The award was given at the 2019 Global Experience Customer Experience event held in Nusa Dua, Bali, and was attended by leaders of airport operators in the world including Director of Operations and Service of Pura II Ituk Herarindri.

The 6 AP II airports won awards after going through the Airport Service Quality survey process held by ACI. The survey was conducted on aircraft passengers at 380 airports in 90 countries.

Angkasa Pura II airports that won the 2018 Airport Service Quality Award are:


1. Sultan Syarif Kasim II Airport - Pekanbaru
- Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)
- Best Environment and Ambience by Size (2-5 million passengers)
- Best Customer Service by Size (2-5 million passengers)
- Best Infrastructure and Facility by Size (2-5 million passengers)

2. Sultan Mahmud Badaruddin II Airport - Palembang
- Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)
- Best Environment and Ambience by Size (2-5 million passengers)
- Best Customer Service by Size (2-5 million passengers)
- Best Infrastructure and Facility by Size (2-5 million passengers)

3. Sultan Thaha Airport - Jambi
- Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)
- Best Environment and Ambience by Size (Under 2 million passengers)
- Best Customer Service by Size (Under 2 million passengers)
- Best Infrastructure and Facility by Size (Under 2 million passengers)

4. Depati Amir Airport - Pangkalpinang
- Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)
- Best Environment and Ambience by Size (Under 2 million passengers)
- Best Customer Service by Size (Under 2 million passengers)
- Best Infrastructure and Facility by Size (Under 2 million passengers)

5. Silangit Airport - Siborong-borong
- Most Improved Airport in Asia-Pacific
- Best Environment and Ambience by Size (Under 2 million passengers)
- Best Customer Service by Size (Under 2 million passengers)
- Best Infrastructure and Facility by Size (Under 2 million passengers)

6. Raja Haji Fisabilillah Airport - Tanjung Pinang
- Best Environment and Ambience by Size (Under 2 million passengers)
- Best Infrastructure and Facility by Size (Under 2 million passengers)

Angkasa Pura II President Director Muhammad Awaluddin said the 2018 Airport Service Quality award from ACI was the result of the transformation of services the company had carried out since 3 years ago.

Muhammad Awaluddin said the transformation of services was supported by, among others, the development of physical infrastructure and the application of information technology accompanied by an increase in human resources.

"The combination of infrastructure development, IT utilization, and increased human resources, makes AP II airports operate efficiently, effectively and has high service standards which are then recognized by aircraft passengers so that we have won awards from ACI."

"We always strive so that the airports managed by Angkasa Pura II can bring Indonesia's name to the global aviation industry. This ACI award also makes us more optimistic that Angkasa Pura II can realize the Go Global road map, "said Muhammad Awaluddin.

One airport that won an award from ACI is Silangit Airport, which won the Most Improved Airport in Asia-Pacific.

The award that was won by Silangit was not separated from the support of the government that was developing tourism in the Lake Toba region. The Silangit airport is the closest to the Lake Toba area.

President Joko Widodo also made several times to review Silangit Airport. The Head of State also inaugurated the new Silangit Airport terminal in November 2017.

"Silangit Airport is currently still being developed to support Lake Toba as one of the main tourist destinations in Indonesia," said Muhammad Awaluddin.