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  • Soetta Airport Wins Diamond Award at the Service Quality Award 2019


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Soetta Airport Wins Diamond Award at the Service Quality Award 2019

12 Jul 2019, Jakarta - Soekarno-Hatta International Airport (Soetta) managed by PT Angkasa Pura II, won the highest award or Diamond Award at the Service Quality Award (SQA) 2019.

This award was obtained based on customer perceptions collected by the Carre Service Quality Monitoring (SQM) Research Institute. SQ Award 2019 is an award event held based on national research on customer satisfaction on the Service Quality Index (SQI).

Soekarno-Hatta Airport is not only considered to have the best quality in providing services. But also extraordinary, and totality to meet the needs of customers, especially in digital services.

Such as self check-in, digital wayfinding, digital lounges, smart taxis, smart baggage, E-booth and smart toilets.

"Of course this award is a commitment to the hard work of the entire ranks. As well as the form of recognition of Angkasa Pura II in providing services to service users at Soekarno-Hatta Airport, "he said on Friday (07/12/2019).

Angkasa Pura II hopes that this recognition can be a motivation for all Soekarno-Hatta Airport employees to improve services and facilities.

"In the future, we will continue to improve performance in terms of service and facilities aspects. "Through intensive coordination and optimization of service lines with all stakeholders, always prioritizing service excellence commitments, in providing global service standards," said Ituk.

The whole is in accordance with the 2018 company program, namely 'Airport Digital Journey Experience' and the company's 2019 program titled 'Millennial Airport Travel Experience'. The program is implemented in order to improve service and provide customer experience.

Director of Services and Facilities of Angkasa Pura II, Ituk Herarindri, said that the service aspect at the airport cannot just continue to rely on the best quality, but also must be able to transform to meet customer needs.

Author: Pramita Tristiawati