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Latest news about PT Angkasa Pura II (Persero)

National Customer Day, AP II Digital Service Campaign at Airport

04 Sep 2021

AP II is campaigning for digital services for prospective passengers at the airport with the theme Safe & Seamless Travel Experience in the midst of the Covid-19 pandemic.

Bisnis.com, JAKARTA - PT Angkasa Pura II (Persero) or AP II is campaigning for Safe & Seamless Travel Experience in the midst of the Covid-19 pandemic with digital-based services, such as what was done at Soekarno-Hatta Airport. Director of Operations & Services AP II Muhamad Wasid said digital-based services were also very important in the midst of the Covid-19 pandemic. Meanwhile, this campaign coincides with National Customer Day 2021. "The Covid-19 pandemic brings heavy challenges, and the strict application of health protocols and digital-based services is a solution for AP II in responding to these challenges, to deliver a Safe & Seamless Travel Experience," said Wasid in a press release, Saturday (4/9/2021).

Soekarno-Hatta Airport Senior General Manager Agus Haryadi said the Safe & Seamless Travel Experience campaign was carried out to further promote digital services that have been enjoyed by many customers at Soekarno-Hatta Airport. Soekarno-Hatta Airport is required to always provide a better experience with a sense of security and comfort through the use of technology.

A number of digital-based services presented by AP II, among others: 1. Travelin Application This application which can be downloaded on iOS and Android has features to support passenger travel, namely: online reservation for Covid-19 test at Soekarno-Hatta Airport, e-check in, hotel and airline ticket reservations, flight schedule information, commercial tenant information, land transportation information, airport service information, emergency assistance service information, airportainment, tourist information, the latest news related to the aviation sector, and e-commerce.

2. PeduliLindung PeduliLindung application is an application used in handling Covid-19, where for the aviation sector it is used to process departures of prospective airline passengers. Filling of e-HAC by airplane passengers is currently also done through PeduliLindung.

Meanwhile, AP II Airport has prepared a digital infrastructure to be able to read the QR Code in the PeduliLindung application on the gadgets of prospective passengers. 3. Virtual customer assistant (VICA) In the midst of this pandemic, AP II has prepared VICA as an online face-to-face service between customers and customer service officers. 4. Customer touchpoint feedback system Provides a means of brief customer reviews of the services provided at a number of service points at the airport, where the results can be known quickly for later service improvement 5. Digital taxi queing The digital system can provide certainty for customers to get taxi services 6. iMATE Lounge i-Millennial Airport Travel Experience (iMATE) The lounge is equipped with various digital-based facilities such as virtual assistants, digital wayfinding, flight information display system (FIDS), game zones, and so on.

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