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  • Commemorating National Customer Day, AP II Directors Serve as Frontliners to Serve Airplane Passengers Directly at Soekarno-Hatta Airport

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Latest news about PT Angkasa Pura II (Persero)

Commemorating National Customer Day, AP II Directors Serve as Frontliners to Serve Airplane Passengers Directly at Soekarno-Hatta Airport

05 Sep 2022

Jakarta - Commemorating National Customer Day 2022, PT Angkasa Pura II as the operator of 20 airports in Indonesia strengthens the spirit and culture in serving the entire community, especially airplane passengers and airport service users.

AP II President Director Muhammad Awaluddin said the service aspect at the airport was very important, especially in the midst of the COVID-19 pandemic in order to provide comfort and peace for the public when traveling by plane.

"National Customer Day 2022 is the right momentum for AP II to further strengthen its service culture. AP II as an airport operator must always be able to provide the best service in any situation so that people can feel comfortable and do not hesitate to travel by air. Thus, the aviation sector air can always make the best contribution in handling the pandemic and encouraging national economic recovery."

In commemoration of Harpelnas 2022, today, Monday, September 5, 2022, the board of directors of AP II immediately became the airport frontliner who is the frontline in providing airport services and interacting directly with aircraft passengers and airport service users.

"AP II commemorates National Customer Day with the context of strengthening the culture of serving customers, airplane passengers and airport visitors, as well as to maintain and improve service standards. On this day, all AP II directors and senior leaders give appreciation to all customers, interacting directly with customers and hear various direct inputs from customers at each of the airports we manage," said Muhammad Awaluddin.

AP II President Director Muhammad Awaluddin and Director of Operation Muhamad Wasid today served as Terminal Inspection Service officers at Terminal 3 Soekarno-Hatta Airport, helping various aircraft passenger needs including the need for trolleys to carry suitcases, luggage, and guiding travelers to the check-in area.

Meanwhile, AP II Director of Finance and Risk Management Hilda Savitri and Director of Engineering Agus Wialdi serve as Facility Care officers who monitor that all service facilities at the passenger terminal can be used properly and according to standards, including the cleanliness of toilets and other facilities.

Director of Commercial & Services Mohammad R. Pahlevi serves as a Golf Car Assistant who drives a golf vehicle to take travelers to the boarding lounge.

"Directors and senior leaders share the task of jointly serving customers and airplane passengers at Soekarno-Hatta Airport and other AP II airports. Our hope on this National Customer Day is that AP II can always provide the best service to airplane passengers at all airports. which we manage. We thank you for the support of the wider community so that AP II can always make improvements in the service aspect, "said Mohammad R. Pahlevi.

Regarding customer service, AP II currently has various channels to interact with customers, namely:

Media Channel Contact Center Airport 138 :

- Whatsapp : 0811984138
- Instagram : @contactcenter_ap2
- Twitter     : @contactap2
- Facebook : Contact Center AP2
- Email: contact.center@angkasapura2.co.id
- Live Chat : https://angkasapura2.co.id
- Video Call Zoom :
Meeting ID 2497382518
Password : 06LT81

AP II airports have also won a number of world-class awards related to customer service, including ranking 9th in the Skytrax version of the Best Airport Staff in Asia category.

"AP II will always coordinate with all stakeholders to provide the best service to customers, airplane passengers and airport service users, in order to continuously improve service standards in the airport sector in Indonesia," explained Muhammad Awaluddin.